Order Tracking
Order Tracking
Track your package in a few simple steps.
📦 How to track your order
- Check your email: As soon as your order ships, you'll receive a confirmation email with your tracking number.
- Click the tracking link: It takes you to the carrier's site where you can follow your package in real time.
- No email? Check your spam folder. If you still can't find it, contact us with your order number.
⏱️ Estimated times
| Stage | Time |
|---|---|
| Order processing | 1–2 business days |
| Shipping & transit | 10–15 business days |
| Total estimated delivery | 12–17 business days |
Times may vary depending on your location and carrier conditions.
đź“Ť Understanding tracking statuses
- Order confirmed: Your order has been received and is being prepared.
- Shipped: Your package has left our warehouse and is on its way.
- In transit: Your package is on its way to your country.
- Out for delivery: Your package has reached your city and will be delivered soon.
- Delivered: Your package has been successfully delivered.
âť“ Frequently asked questions
My tracking isn't updating — is that normal?
Yes, it's common. Tracking can take 2–5 days to become active after shipping. During international transit, there may be periods without updates. Don't worry — your package is on its way.
My package is marked "delivered" but I haven't received it
Check with your neighbors or local post office. If you still can't find it, contact us at info@courbelle-paris.com with your order and tracking numbers — we'll open an investigation with the carrier.
Can I change my shipping address?
If your order hasn't shipped yet, contact us right away at info@courbelle-paris.com. Once the package has shipped, we're unfortunately unable to change the address.
Need help? Contact our customer care team at info@courbelle-paris.com (Monday – Friday).